Case Study: CAA Club Group (CCG) achieves faster crisis response and stronger resiliency with Resolver

How the CAA Club Group of Companies uses Resolver to Improve Resiliency

The CAA Club Group of Companies (CCG) — serving 2.2 million members with about 1,400 employees across 35 retail locations — needed to build a business continuity program from scratch. Martin Gierczak, CCG’s Business Continuity Manager, was managing 79 Excel-based BIAs and many manual, ad-hoc processes that were inefficient, hard to keep current, and unsustainable for a geographically dispersed organization that experienced multiple operational incidents in 2018.

CCG implemented Resolver to centralize and customize continuity plans, integrate with HR data, automate notifications, and provide visual dashboards. Within weeks Resolver cut manual outreach time dramatically (overtime requests went from up to an hour to ~15 seconds), improved reporting and executive visibility, strengthened crisis readiness and team collaboration, and enabled faster, data-driven decisions to bolster organizational resilience.

CAA

Martin Gierczak

CCG Manager of Business Continuity Planning