Case Study: Cerner achieves enhanced business resilience and faster disaster recovery with Resolver

How Cerner Achieves Business Resilience in Healthcare

Cerner, a leading U.S. healthcare IT supplier with 25,000 employees, products licensed to over 18,000 facilities and services used by nearly half of U.S. hospital beds, faced a critical business resilience challenge: disaster recovery and business continuity plans lived in Word/Excel and physical binders, communications were slow in emergencies, and it was difficult to keep plans current, auditable and stakeholders engaged.

Implementing Resolver in two phases—mass notifications followed by DR/BC plan management—gave Cerner real-time plan activation, issue reporting, automated reminders, executive dashboards and audit-ready reporting (e.g., HIPAA compliance). The result: faster plan reviews and exercises, higher stakeholder and executive engagement, streamlined audits, broader operational uses (daycare check-in, security alerts) and measurable progress toward full disaster resilience.

Cerner

Sam

Business Resilience Manager