Case Study: Top 10 Global Investment Bank achieves automated, scalable third-party risk management and slashes vendor onboarding from months to weeks with Resolver

How a Top 10 Global Investment Bank Transformed Third Party Risk Management

One of the world’s Top 10 investment banks — with $50 billion in customer assets, roughly 100,000 employees and more than 2,900 branches — faced a sprawling third‑party risk challenge: roughly 250,000 external vendor services and 20,000 ongoing risk assessments. Its home‑grown, Excel‑based process lacked workflow automation, transparency and prioritization, creating bottlenecks, errors and vendor onboarding times of 9–15 months.

The bank implemented Resolver’s configurable TPRM platform to automate workflows, apply risk‑based assessment depth, and centralize data and reporting. The solution supports simultaneous processing of thousands of assessments and up to 10,000 practitioners, offers a vendor self‑service portal, and delivers one‑click reporting and exports for auditors. As a result, manual effort and bottlenecks were removed, visibility and decision‑making improved, and vendor approval times fell from many months to just a few weeks.