Case Study: National Financial Institution achieves 33% reduction in incidents with Resolver

How a National Financial Institution Uses Resolver to Make Data-Driven Decisions for Effective Security

One of America’s largest direct banking and payment services companies’ Corporate Security team struggled with inefficient, manual incident management—relying on pen, paper and radio—leaving them unable to track incidents, identify trends, or ensure accountability across locations and business units. The team needed a structured, auditable system to reduce risk, prevent repeat incidents, and support audits and remediation.

By implementing Resolver as a centralized incident reporting and analysis platform (used by ~130 officers, supervisors and business users daily), the team gained real-time visibility, root-cause analysis, and cross-unit governance. Results include stronger accountability and resource allocation, measurable reduction in incidents (operating at a 15:1 guard activity–to–incident ratio vs. a 10:1 benchmark, a ~33% improvement), and the ability to justify additional staffing and remedial actions.