Case Study: Global Pharmaceutical Company achieves scalable adverse event detection on social media with Resolver

Global pharmaceutical company scales adverse event detection on social media

Global Pharmaceutical Company, one of the world’s premier biopharmaceutical firms, needed a way to manage growing social media engagement without missing adverse events or risking compliance issues. Its regional pages were expanding quickly, but inconsistent moderation, ad hoc reporting, and quality control gaps were creating pressure on compliance teams and threatening brand reputation.

Global Pharmaceutical Company engaged Resolver and its Pharma Compliance solution to deliver enterprise-wide social media moderation and adverse event detection across multiple regions and languages. Resolver helped remove harmful content within 15 minutes and escalate safety concerns within 12–24 hours, supporting FDA/EMA compliance, improving confidence for marketing and compliance teams, and delivering cost and operational efficiencies through a unified global approach.