Case Study: Delta Air Lines achieves centralized global incident management and advanced security analytics with Resolver's Perspective

An Enterprise Solution for Global Security Challenges

Delta Air Lines, the world’s largest carrier with about 75,000 employees and 170 million passengers annually, faced complex global security challenges across hundreds of locations. Corporate Security relied on disparate record-keeping (handwritten logs, Excel, Access and legacy software), which prevented cross-divisional tracking, trend analysis and identification of repeat offenders — creating a need for a highly customizable, integrated incident reporting and investigation system tailored to the airline industry.

Delta selected Resolver’s Perspective with Visual Analysis and i2 Analyst’s Notebook, deploying it across six security teams to document over 230 incidents per month. Customizations (e.g., flight-specific fields) plus link and pattern analysis have enabled faster, more accurate reporting, clearer intelligence for management and legal cases, improved fraud detection, and time savings that let staff focus on security rather than data wrangling — with ongoing KPI and loss-tracking work promising further operational and cost benefits.

Delta

Kim Hodgkin

Manager Security Administration