Case Study: Alcoholic Beverage Manufacturer achieves safer, compliant social media at scale with Resolver

Alcoholic beverage manufacturer sets the standard for social media compliance

Alcoholic Beverage Manufacturer, a global spirits company, faced the challenge of keeping its social media channels compliant across many countries and languages while moderating user-generated content, removing underage or inappropriate engagement, and protecting brand reputation. With the speed and scale of digital chatter increasing risk, the company needed always-on support to avoid fines and compliance issues. Resolver provided the compliance and social media moderation support, including its Owned Social Defense and Crisis Defense solutions.

Using Resolver, the company’s compliance team was able to moderate hundreds of social pages within minutes and monitor emerging risks across the wider web 24/7/365. Resolver’s AI-driven approach helped identify and escalate brand and compliance issues, with 70% of moderation and 66% of case alerts occurring outside normal business hours. Over the past year, Resolver monitored 1,782,448 pieces of content and generated 1,873 case alerts, helping the manufacturer keep its social presence safe and compliant.