Case Study: Rebag reduces order processing time by 50% with Resolve

How Rebag Reduced Order Processing Time by 50%

Rebag, a luxury resale company specializing in high-end handbags and accessories, was growing quickly across both DTC and B2B channels but struggled with managing customer payments, credit risk, chargebacks, and manual invoice and returns processes. To support its expanding B2B business and longer payment terms, Rebag needed a more reliable way to protect cash flow and scale efficiently.

Resolve implemented a net terms and credit management solution that automated invoicing, credit approval, and payment workflows while helping Rebag offer flexible terms like net 60 and net 90. With Resolve, Rebag achieved a 100% reduction in chargebacks for transactions processed through the platform, cut order processing time by 50%, and gained the ability to approve credit lines up to $250K, all while streamlining returns and reducing internal administrative work.

Rebag

Charles Gorra

Chief Executive Officer