Case Study: DocShop Pro builds a modern medical supplies marketplace with Resolve

How DocShop Pro Built a Modern Purchasing Marketplace with Resolve

DocShop Pro, an online marketplace for medical supplies, sought to become a true one-stop shop but faced a major challenge. To compete with large suppliers, they needed to offer customers net 30, 60, and 90-day payment terms. However, managing this internally would strain their cash flow and require a dedicated accounting team. Their initial workaround of having suppliers bill directly created a poor, fragmented experience for their buyers.

By implementing Resolve's embedded marketplace payment solution, DocShop Pro was able to seamlessly offer net terms at checkout. Resolve handled the invoicing, credit approvals, and accounts receivable management, which streamlined operations and significantly improved the customer experience. This partnership with Resolve led to measurable growth for DocShop Pro, including a 15% increase in average cart sizes and contributed to their exceptionally high Net Promoter Score of 66.

DocShop Pro

Sylvia Ruma

Vice President of Operations