Case Study: Trenchless Supply eases accounts receivable pain and improves customer relationships with Resolve

How a Supplier Eased AR Pains While Enhancing Customer Relationships

Trenchless Supply, a rapidly growing supplier in the trenchless industry, faced significant challenges with its manual accounts receivable (AR) process as sales increased. The task of tracking and collecting payments created cash flow constraints and consumed excessive resources with customer service requests for documents. Trenchless Supply partnered with the vendor Resolve to implement its AR and net terms financing solution to address these growing pains.

By using Resolve, Trenchless Supply automated its receivables management, giving customers self-service access to invoices and payment history, which drastically reduced administrative calls. Resolve provided immediate advances on invoices, freeing up working capital, while its transparent financing options and formalized credit checks reduced risk. The solution improved customer satisfaction and strengthened Trenchless Supply's professional image, allowing the company to focus on growth without the burden of collections.

Trenchless Supply

John Sanzone

Chief Executive Officer