Case Study: Uniti Group accelerates incident resolution with Resolve Systems

Uniti Group saves 10 minutes per ticket with Resolve

Uniti Group, a telecommunications infrastructure provider, faced operational challenges due to manual ticket creation and a lack of correlation between network outages and downstream impacts, which slowed incident response. They partnered with vendor Resolve Systems to implement its automation and orchestration platform to filter noise, generate accurate tickets, and accelerate resolution.

By deploying Resolve, Uniti built a proactive system that automatically correlates outages to affected circuits and creates tickets in Salesforce Service Cloud. This solution executes over 30,000 automations daily, saving an estimated 10 minutes per ticket and significantly reducing mean time to repair (MTTR), allowing technical staff to focus on higher-value work.

Uniti Group