Case Study: Telco Giant achieves 100,000 staff hours saved with Resolve Systems

Telco Giant saves 100,000 staff hours with Resolve Systems

A major telecommunications provider in Africa faced challenges in scaling its network and maintaining customer loyalty due to inefficient, manual network configuration processes. These error-prone tasks caused delays and service disruptions in their multi-vendor environment. To address this, the company turned to Resolve Systems, implementing the Resolve Actions and Automation Exchange platforms to automate and standardize its operations.

The solution from Resolve provided a scalable, low-code automation platform that enabled electronic validation, structured workflows, and real-time device configuration. This strategic program, supported by a new Center of Excellence, led to significant results including over 100,000 staff hours saved in one year, 32 automation use cases deployed, and expansion into IT operations, positioning the telco for greater agility and subscriber growth.