Case Study: Consolidated Communications achieves network reliability and faster customer service with Resolve Systems

Network Automation Saves Consolidated Communications $1.3M Monthly

Consolidated Communications, a provider of advanced communications services in Illinois, Texas and Pennsylvania, needed to maintain 24x7 uptime across its IP-based network while delivering high levels of customer service. To support that goal, the company chose Resolve Systems, using Resolve with IBM Tivoli Netcool software to help manage network operations.

With Resolve Systems, Consolidated Communications prevented network downtime and loss of service, improved response times, and gave front-line customer service representatives access to wiki-based procedures and a searchable knowledge base. The company said the project delivered 277% savings over a competing solution and achieved ROI in less than 9 months, while also saving thousands of hours each year.

Consolidated Communications

Chris Smith

Senior Manager, Network Operations Center Tools and Automations