Case Study: Clal Insurance achieves self-healing IT and automated reliability with Resolve Systems

Clal Insurance self-heals 4,000 VDI desktops nightly with Resolve Systems

Clal Insurance, a major Israeli insurance and financial services firm, faced significant IT reliability challenges. Outdated technology caused lengthy outages dependent on a single expert's knowledge, risking their always-on, high-stakes operations. To capture and automate this critical knowledge, CTO Haim Inger implemented the Resolve automation platform.

Using Resolve, Clal built a central self-healing automation layer that monitors and remediates thousands of IT and business processes. The solution automatically prevents service crises, self-heals 4,000 virtual desktops nightly, and ensures strict regulatory compliance. Resolve delivered massive efficiency gains, including saving 20 productivity hours daily and eliminating 40 help desk calls per day, all managed enterprise-wide without adding IT headcount.

Clal Insurance