Case Study: Canadian Telco cuts alert noise and scales automation with Resolve Systems

Canadian Telco eliminates 80% of alert noise with Resolve Systems

A top Canadian telecommunications provider faced pressure to scale services and maintain uptime amid significant staffing reductions and overwhelming alert noise from its complex national network. To modernize operations and reduce manual work, the company turned to the IT automation and orchestration platform from Resolve Systems.

Resolve Systems implemented a scalable automation solution, initially targeting broadband outage triage to eliminate 80% of alert noise requiring manual review. The platform expanded to automate field support requests, case enrichment, and equipment lifecycle processes, seamlessly integrating with systems like ServiceNow. The results were substantial: the company now runs 300,000 to 400,000 automations monthly, maintained service continuity despite an 80% reduction in support staff, and has scaled to 32 high-impact workflows with a clear roadmap for more.