Case Study: Coinbase achieves 72% faster incident investigations with Resolve AI

Making the Global Crypto Backbone More Resilient

Coinbase, a major global cryptocurrency exchange, faced significant challenges in managing its highly complex and critical production environment. With billions in daily trading volume, slow incident response times directly impacted customer transactions and revenue. Their on-call engineers struggled to manually stitch together context from disparate tools like Datadog and Terraform to answer basic questions during outages, creating a bottleneck for both reliability and development velocity.

Resolve AI was implemented as an AI SRE to automate investigations and provide real-time production context. The solution auto-joins incident channels to run structured investigations, quickly identifying root causes like recent deploys or load tests. For Coinbase, this resulted in a 72% reduction in investigation time and the ability to identify a likely root cause in under ten minutes. Over 100 engineers now use Resolve AI in more than 250 weekly sessions to make safer, more informed decisions, significantly improving platform resilience.

Coinbase

Angelo Marketta

Staff Software Engineer