Case Study: Gametime improves incident response and root cause analysis with Resolve AI

Gametime traces root cause across 60+ services in seconds with Resolve AI

Gametime, a last-minute live event ticketing platform, faced a critical challenge with its on-call incident response. As the company scaled and reorganized into cross-functional squads, their existing on-call model failed to keep pace. This left engineers, who were paged for services they didn't own, struggling to diagnose issues across a complex ecosystem of over 60 services without the necessary tribal knowledge, leading to lost revenue during outages. This challenge led them to partner with Resolve AI.

Resolve AI implemented its investigation agents, which were integrated with Gametime's production stack including Kubernetes, Datadog, and Grafana. The solution provided any on-call engineer with immediate, full operational context to trace root causes across service boundaries. The results were transformative, compressing investigation times from 30-45 minutes to seconds and accurately identifying root causes that even domain experts had missed. This operational confidence has allowed Gametime to triple its code volume and ship roughly 200 PRs per week, as engineers can now delegate system understanding to Resolve AI and focus on higher-level product development.

Gametime