Case Study: Zscaler achieves 75% faster incident investigation with Resolve AI

Accelerating Zero-Trust Network Incident Response

Zscaler, a leading zero-trust security cloud provider, was facing significant operational challenges due to the scale and complexity of its global infrastructure. With over 150,000 alerts a month, its engineers struggled to manually investigate incidents, a slow process that often required 20-30 people and resulted in user access disruptions. To address this, Zscaler deployed Resolve AI to autonomously investigate these alerts and support its incident response process.

By deploying Resolve AI, Zscaler gained an AI solution that connects to its existing systems to autonomously investigate incidents and identify root causes. The measurable impact was substantial, including a 75% reduction in investigation time, 30% fewer engineers required per incident, and the diagnosis of some issues hours before they would have previously escalated, saving thousands of engineering hours annually.

Zscaler

Chris Umbel

AIOps Lead & SRE