Case Study: ArborTrek Canopy Adventures achieves streamlined online bookings and scalable growth with RESMARK Systems

ArborTrek Canopy Adventures - Customer Case Study

ArborTrek Canopy Adventures, Vermont’s first world-class zip line canopy tour operator founded by industry veteran Michael Smith, needed a complete reservation and business-management solution that could promise a clear ROI, handle online and reseller bookings, integrate with partners, and support rapid brand growth. To meet those challenges they selected RESMARK Systems for its full-featured reservation software, CRM and strong support team.

RESMARK Systems implemented its Resmark reservation system, integrating it with ArborTrek’s website and partner site (Smugglers’ Notch) so online and reseller bookings were live within two weeks. The solution added automated customer communications, reseller payment scheduling and personalization, freeing work that otherwise would have required two to three additional staff, enabling later start/earlier end shifts, 24/7 business monitoring, faster partner bookings, and supporting ArborTrek’s plans to expand to a dozen-plus courses while delivering measurable time and cost savings.

ArborTrek Canopy Adventures

Michael Smith

President and Founder