Case Study: Global Pharmaceutical Company achieves centralized, automated literature access with Research Solutions

Delivering Superior Literature Access For Global Pharma Company Through Centralization & Automation

Global Pharmaceutical Company, a global organization with over 16,000 employees, faced significant challenges with its decentralized and manual literature access workflow. Their three siloed regional libraries used different systems and processes, which were a drain on resources. The manual tasks of checking subscriptions, processing orders, and reconciling financial transactions consumed an excessive amount of staff time, making it difficult to maintain a high level of service.

By adopting Article Galaxy from Research Solutions, the company centralized and automated its literature access. Research Solutions' solution streamlined the entire process, eliminating the need for manual checks and financial reconciliation. This automation saved the library team an estimated 50 hours per month, allowing staff to be reallocated to more proactive and value-added services for the global workforce.