Case Study: Zero Motorcycles saves travel costs and speeds support with LogMeIn Rescue

Zero Motorcycles saves tens of thousands of dollars with Rescue by LogMeIn

Zero Motorcycles, a leading producer of fully-electric motorcycles with a global dealer network, faced a significant challenge: their dealership technicians were experts in gas engines but unfamiliar with electric vehicles. This often forced Zero's own support technicians to travel for on-site repairs, which was costly and inefficient. To overcome this, they implemented a remote support solution from vendor Rescue by LogMeIn using their Rescue product.

By using LogMeIn Rescue's features like screen sharing and reboot, Zero Motorcycles saved tens of thousands of dollars in annual travel costs and lost productivity. The solution enabled them to better train and support their dealership mechanics and decreased the average time spent on support calls, improving overall customer and dealer satisfaction.

Zero Motorcycles