Case Study: Tech Mahindra improves remote support efficiency with Rescue by LogMeIn

The most reliable and easy-to-use tool for remote support needs

Tech Mahindra, a large India-based MSP/SI with 105,000+ employees, runs a centralized service desk that provides 24/7 remote support to nearly 100,000 associates around the world. The company was unhappy with its previous remote support tool’s connectivity, speed, user interface, and overall functionality, and needed better capabilities for tasks like remote reboot, mobile device support, file transfer, and handling multiple sessions.

After evaluating several options, Tech Mahindra chose Rescue by LogMeIn to support both PCs and smartphones/mobile devices used by associates in client locations or on the move. LogMeIn Rescue helped improve service desk efficiency, reduced average handle time and improved first-call resolution through faster connectivity and file transfer, and made the team more effective with fewer people; the support staff became proficient within a week and continued to view Rescue as a reliable, easy-to-use solution.

Tech Mahindra

Prag Chaudhari

Project Manager, Technical Infrastructure Management Centralized Service Desk