Case Study: Make-A-Wish reduces support time and travel costs with Rescue by LogMeIn

Support-related savings go back to granting wishes

Make-A-Wish, a nonprofit organization based in Phoenix, needed a secure and efficient way for its small IT team to support 150 employees and more than 2,500 volunteers across 60 chapters nationwide. The team wanted to avoid costly travel, manage multiple simultaneous support sessions, and provide on-demand remote control and training without pre-installing software on devices they did not own.

Make-A-Wish has used Rescue by LogMeIn for six years, and the solution made remote support simple with seamless deployment and easy code-based access. By using Rescue, the team could run multiple sessions at once, connect to off-site devices, and resolve help desk issues faster, cutting troubleshooting time by more than 50% and saving time on reporting, training, and onsite visits.

Make-A-Wish

Daniel Rivera

Technical Support Specialist