Case Study: Step 1 Software boosts secure remote support and productivity with LogMeIn Rescue and Central

Step 1 Software speeds troubleshooting 5x with Rescue by LogMeIn

Step 1 Software, a provider of ERP systems for SMB distributors, needed a more secure and holistic IT support model for their customers. Their previous product-agnostic approach left clients vulnerable to sophisticated cyber-attacks, and they required a seamless way to troubleshoot issues on computers, servers, and mobile devices outside of their immediate environment.

By implementing LogMeIn's Rescue and Central products, Step 1 Software established a proactive and reactive support system. The solution provided a secure, reliable connection and enabled support for any computer or mobile device. The results were significant, with LogMeIn reporting that troubleshooting time was reduced by 5 to 6 times and the need for support staff was cut by 4 to 5 times, leading to immense cost savings and greatly improved customer satisfaction.

Step 1 Software