Case Study: Norwegian Labour & Welfare Administration saves travel time and speeds up support with LogMeIn Rescue Live Lens

NAV saves 4.7 hours per session with Rescue by LogMeIn

The Norwegian Labour & Welfare Administration (NAV) faced a significant challenge in providing timely assistive technology support to citizens across Norway's vast geography. Their technicians and therapists were spending up to eight hours on round trips for minor adjustments or assessments, often arriving without the correct parts. NAV needed a smarter solution to serve its citizens efficiently, particularly its ageing population. They turned to LogMeIn Rescue for a solution.

NAV implemented LogMeIn Rescue's Live Lens technology, which allows remote specialists to see a real-time video feed from an on-site professional and use annotation tools to guide them through fixes. This zero-download solution saved an average of 4.7 hours of travel per session for NAV, drastically reducing costs and staff strain. The implementation resulted in faster resolutions, smarter pre-assessed site visits, and unexpected knowledge transfer, enabling many issues to be fixed remotely that previously required a visit. LogMeIn Rescue provided a uniquely powerful support experience that met NAV's critical needs.

Norwegian Labour & Welfare Administration (nav)