Case Study: Law School Admission Council reduces support time and saves money with LogMeIn Rescue

Law School Admission Council cuts support sessions from 40+ minutes to under 10 with Rescue by LogMeIn

The Law School Admission Council (LSAC), which administers the LSAT to thousands of applicants annually, faced a challenge with its existing IT support tool that was unable to effectively serve both test candidates and member law schools. Needing a more capable solution, LSAC turned to the vendor LogMeIn and its product, Rescue.

By implementing LogMeIn Rescue, LSAC technicians gained a fast and easy-to-use remote support tool with features like remote startup and file transfer. This solution from LogMeIn had a significant measurable impact: average support session times dropped dramatically, law school software installation time decreased from hours to minutes, and the organization saved thousands of dollars per year, all while creating a more positive experience for users and technicians.

Law School Admission Council