Case Study: Kapsch TrafficCom achieves swifter, more secure remote support with LogMeIn Rescue

Kapsch TrafficCom handles 40,000 remote support sessions a year with Rescue by LogMeIn

Kapsch TrafficCom, a Vienna-based company creating smart traffic systems, faced the challenge of providing secure and fast remote IT support to its 4,000 geographically scattered employees, a need that grew significantly with the rise of remote work. Their previous solution was no longer available after splitting from an IT partner, so they went in search of a new tool to protect business confidentiality and ensure quick resolutions.

The company implemented LogMeIn Rescue, a solution they were already familiar with from their previous partner. Using Rescue by LogMeIn, IT specialists can securely connect to an employee's PC to solve problems, often involving a restart with automatic reconnection. This has resulted in 40,000 support sessions per year. The solution provides granular permission controls and extensive reporting, with plans to extend support to mobile devices and integrate with a ticketing system.

Kapsch TrafficCom