Case Study: Inspiro achieves seamless remote support and 100% SLA performance with Rescue by LogMeIn

Inspiro hits 100% SLA performance with Rescue by LogMeIn

Inspiro, a business process outsourcing and call center company based in the Philippines, faced challenges supporting diverse client technologies with a slow and unreliable remote support tool. Their previous solution lacked real-time insights and caused frustrating connection delays for both their agents and already-upset customers, hindering their ability to quickly resolve operational issues. This prompted their search for a new remote support solution from a vendor like LogMeIn Rescue.

Inspiro implemented Rescue by LogMeIn for its ease of use, speedy deployment, and robust customer support. The solution enabled agents to quickly and reliably connect to customer workstations from anywhere, which was critical during the pandemic. As a result, Inspiro consistently achieved 100% of its service level agreements, increased engineer productivity and satisfaction, and was able to expand its operations while using Rescue.

Inspiro