Case Study: Evalueserve achieves secure, efficient remote support with Rescue by LogMeIn

How Rescue ensured effective remote support for Evalueserve

Evalueserve, a global analytics services provider, needed a secure way to deliver remote IT support as employees shifted to working from home during the pandemic. With more tickets, recurring support issues, and teams and clients spread across geographies, the company turned to Rescue by LogMeIn to maintain reliable, secure, and efficient remote assistance.

Rescue by LogMeIn provided unattended access, remote diagnostics, and strong security controls that allowed technicians to troubleshoot issues without being onsite and with fewer steps. The result was smoother remote support and better control over access, while Evalueserve kept its SLA at 95% during the work-from-home period and resolved tickets more efficiently even at reduced network speeds.

Evalueserve

Anuj Joshi

VP Information Technology