Case Study: Fullsteam unifies remote support across subsidiaries with LogMeIn Rescue

Fullsteam reduces tool sprawl and streamlines support with Rescue by LogMeIn

Fullsteam, a software company specializing in payment processing and point-of-sale solutions, faced a fragmented remote support infrastructure across its many subsidiaries. Each business unit used different tools, making centralized oversight impossible. Fullsteam needed a unified platform from a vendor like LogMeIn that could support multiple branded instances under one agreement without erasing the individuality of its subsidiaries.

The solution was implemented using LogMeIn Rescue. This platform provided brandable features for each subsidiary and delivered advanced capabilities like unattended access and multi-platform support. As a result, Fullsteam significantly reduced tool sprawl, lowered costs, and improved efficiency. The vendor's solution also provided robust reporting and analytics, giving the team full visibility into support performance and leading to a more polished, professional customer experience.

Fullsteam