Case Study: Evalueserve ensures secure remote support and 95% SLA performance with Rescue by LogMeIn

Evalueserve keeps SLA at 95% with Rescue by LogMeIn

Evalueserve, a global analytics services provider, faced the challenge of providing secure and efficient remote IT support to its global workforce during the shift to work-from-home. The increased number of support tickets and reliance on remote assistance pushed them to seek a reliable solution from Rescue by LogMeIn.

Rescue by LogMeIn provided a solution with seamless system integration, unattended access, and robust security controls. The implementation resulted in maintaining a 95% Service Level Agreement, enabling efficient remote troubleshooting, and resolving tickets more efficiently by reducing process bottlenecks, even at reduced network speeds.

Evalueserve