Case Study: Endsleigh Insurance speeds up claims settlement with Rescue by LogMeIn

Endsleigh Insurance - Customer Case Study

Endsleigh, the UK’s leading provider of insurance for students, graduates, and young professionals, needed a faster way to handle claims, especially when gathering photo or receipt evidence to validate and settle genuine claims. The company wanted to improve a process that was time-consuming for both customers and the claims team, and turned to Rescue by LogMeIn’s Rescue Lens to make claims handling quicker and smarter.

With Rescue Lens, Endsleigh enabled interactive sessions between claims handlers and customers to capture evidence securely and support a “one touch & settle” process for low-value claims. Rescue by LogMeIn helped Endsleigh increase 5–10 minute claims settled at first notification of loss, reduce claims touchpoints and lifecycle time, and achieve consistent NPS scores of 10/10 after claims settlement.

Endsleigh Insurance

Simon Powell

Claims Operations Manager