Case Study: Arise Virtual Solutions boosts first-call resolution and cuts support costs with Rescue by LogMeIn

Arise Virtual Solutions cuts support costs by $48,000 a month with Rescue by LogMeIn

Arise Virtual Solutions, a provider of outsourced customer service solutions, faced a challenge in supporting its network of over 5,000 home-based agents. To deliver high-quality service for its clients, the company needed to replace its limited remote support tools with a more robust solution and turned to LogMeIn Rescue for its remote support needs.

By implementing Rescue from LogMeIn, Arise gained a reliable and advanced remote support tool. This solution enabled them to quickly resolve technical issues for their agents, which significantly increased productivity. The results included a 23% increase in first-call resolution, a 33% decrease in repeat callers, and monthly savings of approximately $48,000 in support costs.

Arise Virtual Solutions