Case Study: a large non-profit organization achieves faster remote IT support with Rescue by LogMeIn

a large non-profit organization speeds remote support for 5,300 users with Rescue by LogMeIn

A large non-profit organization faced significant challenges using TeamViewer for its remote IT support. Their team of approximately 30 IT members supporting over 5,500 users struggled with complex processes, compatibility issues between different software versions, and limitations that hindered productivity and security. They needed a more robust solution and turned to LogMeIn Rescue.

By implementing LogMeIn Rescue, the organization gained a solution with an intuitive interface and one-click browser links that eliminated prior installations. This resulted in faster connections, enhanced user satisfaction, and increased operational efficiency. The IT team can now resolve issues more swiftly, even when users are not present at their computers, making the solution well worth the investment according to the customer.