Case Study: CMS Industries achieves faster, offline mobile CRM for field sales with Resco

Why CMS Industries Ltd chose Resco Mobile CRM

CMS Industries Ltd, a leading UK supplier of office seating components and owner of Ergo and AirCharge, adopted Dynamics CRM but needed a mobile solution for field sales reps who visit customers infrequently. They required offline capability, map-based record views and real-time stock checks, so after evaluating options they selected Resco and its Resco Mobile CRM product.

Resco implemented a tailored Resco Mobile CRM solution integrated with Dynamics CRM, providing offline access, mapping and stock-availability features plus hands-on support during rollout. The result is that CMS sales reps can use tablets to access recent leads and inventory while on the road, respond to opportunities faster and plan visits more effectively, with Resco’s support enabling a smooth adoption and further expansion of functionality.

CMS Industries

Nicola Whitlock

IT/Project Manager