Case Study: Site Service boosts work order completion by 25% with Resco Field Service for Dynamics 365

Site Service increases work order completion by 25% with Resco

The customer, Site Service, a Scandinavian telecommunications infrastructure company, faced the challenge of maintaining operations across Norway's remote and difficult terrain with limited or no connectivity. Their previous mobile field service app was being discontinued, so they needed a new solution from vendor Resco that could work offline and support their technicians' complex jobs.

Resco implemented its Field Service mobile solution for Microsoft Dynamics 365. This provided technicians with a single, highly customizable app that works flawlessly offline on smartphones, allowing them to track work orders, manage inventory, and instantly generate reports. As a result, Site Service achieved a 25% increase in work order completion and provided near-instant transparency to its customers.

Site Service