Case Study: Dräger achieves faster, more reliable field service with Resco Field Service 2.0

Resco Field Service 2.0 for Dynamics 365 helps Dräger’s field technicians service life-saving equipment

Dräger, a global medical and safety technology leader, needed to replace its outdated Outlook Offline app because slow synchronization and limited support were delaying field service work for its technicians. The company wanted a faster, more reliable mobile solution with offline capabilities to help teams manage service schedules, parts, and maintenance for life-saving equipment.

Resco, together with Avanade, implemented Resco Field Service 2.0 for Dynamics 365 and tailored it to Dräger’s processes. The new app digitized service work, improved offline access, and synced data in seconds instead of minutes; it is now live for over 1,100 users and will support more than 2,500 technicians, delivering better visibility, less back-and-forth, and higher employee and customer satisfaction.

Dräger

Norman Rothe

Head of CRM