Case Study: Orangebox improves field operations planning and scheduling with Resco Inspections & Audits

Orangebox saves £100 per vehicle and streamlines field planning with Resco

Orangebox, a UK-based furniture manufacturer and part of the Steelcase Inc. group, faced a challenge in boosting its field operations. They needed a solution tightly coupled with their Microsoft Dynamics 365 for Field Service to track their engineers' locations, automate customer notifications, and eliminate the need for additional vehicle tracking hardware. They turned to vendor Resco for its Inspections & Audits solution.

Resco implemented its Routes feature, which provided seamless integration with Dynamics 365 and mobile device tracking on engineers' phones. The solution gave Orangebox a clear dashboard to view schedules and engineer movements, improving operational review and planning accuracy. This allowed them to save at least £100 per vehicle on hardware costs while gaining a valuable audit trail of field activity.

Orangebox