Case Study: Moat Housing Association speeds up property inspections with Resco Inspections & Audits

Moat Housing Association cuts estate inspection time from 1 day to 3 hours with Resco

Moat Housing Association, a UK-based housing association managing over 20,000 homes, faced challenges with its paper-based and inefficient mobile processes for property inspections and tenant audits. Their staff had to carry paper documents to sites and return to the office to write up visits, creating security concerns and significant inefficiencies. They sought a mobile solution fully integrated with their Microsoft Dynamics 365 CRM system and turned to vendor Resco for its Inspections & Audits product.

Resco implemented its Inspections & Audits solution, which digitized all forms and provided offline access to customer and property data on mobile devices. This allowed staff to complete inspections, upload photos, and raise repairs in real-time. The results were substantial time savings, including estate inspection times reduced from one day to three hours and tenancy audit visits cut in half from 40 to 20 minutes. Resco's solution also eliminated travel back to the office and removed GDPR concerns associated with handling paper documents.

Moat Housing Association