Case Study: The Maxol Group achieves continuous quality assurance and streamlined mobile inspections with Resco Mobile CRM

Maxol Provides Continuous Quality Assurance Across Its Network Of Service Stations With Increased Support Of Staff And Thorough Inspections

The Maxol Group, a family-owned forecourt and convenience retailer with over 230 service stations across Ireland, needed a modern, platform-agnostic inspection tool after their legacy Windows tablet app reached end-of-life and they wanted to broaden who could perform site reviews (including an external mystery shopper). To meet this need they selected Resco Mobile CRM (integrated with Microsoft Dynamics CRM 2016 Online) to replace paper and legacy apps and enable mobile, offline inspections from staff and third-party inspectors.

Resco implemented a solution that lets inspectors use their own iOS/Android devices, work offline, capture weighted inspection data, collect on-site signatures, generate and email PDF reports, and sync results into Dynamics so head office sees dashboards in real time. The Resco Mobile CRM deployment reduced hardware needs, simplified external access via contact-based logins, increased inspection coverage and consistency across Maxol’s network, and delivered faster, more thorough reporting and operational visibility even if exact ROI is not quantified.

Maxol Group

Keith Murphy

Business Analyst