Case Study: Krones AG saves 30% of back-office time with Resco Inspections (integrated with Salesforce)

Krones saves 30% of time in the office thanks to Resco Inspections & Salesforce

Krones AG, a global leader in bottling and packaging with more than 2,000 field technicians across ~50 countries, needed a single, global "one system, one process, one UI" for field service because many technicians still used pen-and-paper or unaligned third‑party tools. Salesforce Field Service Lightning was chosen for the migration, and Salesforce recommended Resco — specifically Resco Inspections — to provide robust offline support for Windows devices and a unified mobile experience.

Resco implemented Resco Inspections integrated with Salesforce FSL, adding custom UIs, offline sync filters, questionnaire design, e-signatures and fast process onboarding; a demo was delivered in under 24 hours and a custom process was transferred in about 2 hours. The Resco solution improved data accuracy and timeliness, enabling the back office to save up to 30% of their time and giving Krones a scalable, global field‑service platform.

Krones AG

Peter Becher

Head of Organisation, Methods, KPIs, Central Field Service