Case Study: Krones AG saves 30% of office time with Resco Inspections & Audits and Salesforce

Krones AG saves 30% of office time with Resco

Krones AG, an international leader in bottling and packaging technology, faced a challenge in gaining a centralized overview of its 2,000+ field technicians operating globally. Many technicians relied on pen and paper or disparate third-party solutions, making it difficult to collect accurate and timely data from the field. Their goal was to unify processes globally with a single system, a need amplified by a planned migration to Salesforce Field Service Lightning, which lacked the necessary offline capabilities for their Windows laptop-equipped workforce. Vendor Resco was introduced by Salesforce to address this gap.

Resco implemented its Inspections & Audits solution integrated with Salesforce, providing a powerful offline engine for Windows devices and a tailored mobile app. The solution enabled field technicians to digitally check in, record time, collect expenses, and complete forms and reports offline, which then synced seamlessly with Salesforce. As a result, Krones' back office saved 30% of their time due to the accuracy and immediate availability of field data. Resco also allowed for rapid integration of new processes, with some custom objects and workflows being transferred in just two hours.

Krones AG