Case Study: Krones AG saves 30% of back-office time with Resco Inspections & Audits and Salesforce

Krones AG saves 30% of back-office time with Resco

Krones AG, an international leader in bottling and packaging technology, faced a challenge in unifying the global processes of its 2,000 field technicians. They needed a single, offline-capable platform to replace inconsistent paper-based and third-party systems and gain a central overview of field operations during a migration to Salesforce Field Service. The vendor, Resco, was recommended by Salesforce to provide the necessary Windows and offline support.

Resco implemented its Field Service solution with Resco Inspections & Audits, which integrated seamlessly with Salesforce. The solution offered a custom, offline-enabled app for technicians to log work and expenses. This resulted in a 30% time saving for the back-office team due to timely and accurate data synchronization from the field, and allowed for rapid future process development with minimal IT support.

Krones AG