Case Study: Kemp & Lauritzen gains full asset visibility with Resco Field Service

Kemp & Lauritzen saves hours in the field with Resco

Kemp & Lauritzen, Denmark's largest technical installation company, faced challenges with an outdated and unsupported system that prevented efficient resource management. Their back office lacked a proper overview of technician locations and customer data was scattered across multiple systems, leading to wasted opportunities and operational problems. They partnered with vendor Resco to implement a modern solution, initially using the Resco-based Microsoft Dynamics 365 Field Service app.

The solution implemented by Resco provided full offline capability, which was crucial for technicians working in remote areas. Kemp & Lauritzen later upgraded to Resco Field Service and leveraged Resco Inspections & Audits. This provided a centralized hub for all data, saving technicians hours in the field and significantly improving reporting and data quality. The company now has a full overview of its assets and can manage resources efficiently. Resco's support was also highlighted as being exceptionally responsive and helpful.

Kemp & Lauritzen