Case Study: Kemp & Lauritzen achieves full asset visibility and saves hours in the field with Resco Field Service 2.0

Kemp & Lauritzen gains full overview of assets with Resco Field Service 2.0

Kemp & Lauritzen, Denmark’s largest technical installation company with 2,500+ employees, faced an outdated, unsupported field service system that left customer data scattered and offered poor visibility into technician locations and assets. To modernize and centralize operations they adopted Resco’s Field Service 2.0 (the Resco-based app for Microsoft Dynamics 365) to replace the legacy platform and tailor workflows to their needs.

Resco implemented Field Service 2.0 with full offline mobile capability, Resco Inspections questionnaires and guided onboarding, giving technicians a single mobile hub and the back office real-time visibility into assets and schedules. The result: measurable time savings in the field, faster and more accurate reporting (daily time entry instead of weekly), reduced wasted travel, and significantly improved data quality—benefits Kemp & Lauritzen credit to Resco’s solution and ongoing support.

Kemp & Lauritzen

Rasmus Bjørn Vinther

IT Developer