Case Study: Kelly Roofing achieves 100% savings in overall resources with Resco Field Service

Kelly Roofing saves 100% in overall resources with Resco

Kelly Roofing, a premier Florida roofing contractor, faced challenges in managing its 18 field crews. They needed a modern mobile system to provide real-time insights, create complex work orders on-site, and ensure efficient communication between dispatchers and crews. Their existing Microsoft Dynamics CRM lacked a suitable mobile component, leading to inefficient processes and delayed dispatches. They partnered with Resco to implement a mobile solution to address these field service needs.

Resco provided its mobile CRM technology, specifically through the FieldOne Sky application built on their platform. The solution offered advanced work order management, offline sync, localization, and customizable templates via Resco's App Configurator tool. This implementation resulted in massive efficiency gains for Kelly Roofing, including the elimination of daily administrative meetings saving 9-13 hours per day and a 27% month-over-month increase in production. The company also reported a 100% savings in overall resources by avoiding sending project managers ahead of crews.

Kelly Roofing