Case Study: Jacobs Douwe Egberts boosts technician productivity with Resco Field Service

Jacobs Douwe Egberts boosts technician productivity by 45% with Resco

Jacobs Douwe Egberts (JDE), a global coffee and tea company, needed to improve field service for their technicians in Australia and New Zealand, who maintain thousands of rented coffee machines. Their challenge was to reduce paperwork, minimize office time, and provide technicians with immediate access to job details and customer information while on the road, using their existing Microsoft Dynamics CRM system.

The solution, implemented by Resco, was Resco Field Service. This mobile application integrated with Dynamics 365, allowing technicians to receive job assignments, access all necessary customer and machine data, and update records onsite, even offline. Using Resco’s solution led to measurable results, including an almost 45% increase in completed jobs per technician per day, alongside significant improvements in data quality and productivity.

Jacobs Douwe Egberts