Case Study: Civtec achieves a single, customizable field service app and streamlined work orders with Resco Field Service 2.0 for Dynamics 365

Instead of multiple apps, Civtec chose the all-in-one solution Resco Field Service 2.0 for Dynamics 365

Civtec, a New Zealand construction and utilities specialist with 325 employees, faced fragmented field operations using multiple apps that couldn’t capture time and materials or integrate smoothly with Dynamics 365. To replace several tools with a single, customizable offline-capable mobile solution, Civtec selected Resco and its product Resco Field Service 2.0 for Dynamics 365 (implemented with partner OA Systems) to give technicians easy access to schedules, job details, forms, photos and document attachments.

Resco implemented a tailored Field Service 2.0 solution in four months, adding custom time-and-materials tracking tied to technician stock locations, automated inspections and report uploads, sync optimization and multiple app versions for different user roles. The Resco deployment centralized bookings and forms, reduced paper, streamlined work orders and — according to Civtec — made approximately 85% of customer bookings accessible in the app within the first week of go-live, improving job costing, invoicing accuracy and field efficiency.

Civtec

Kate Waring

Continuous Improvement Lead