Case Study: innogy Solutions streamlines HVAC service operations with Resco Field Service

innogy Solutions streamlines HVAC service with Resco in a 10-employee team

innogy Solutions, a provider of HVAC management technologies and services, faced challenges with data accessibility for its field technicians. Their service records and customer information were stored on a local server and in individual address books, making it difficult to access vital information and leading to inefficient communication. The company sought a comprehensive solution from Resco to centralize their data, digitize paper-based processes, and improve the management of both maintenance and repairs.

By implementing Resco Field Service, innogy Solutions centralized all essential data into a single cloud-based system. The Resco mobile app provided technicians with offline functionality and time-saving features like QR code scanning for equipment lookup. As a result, Resco helped streamline administrative tasks, reduce paperwork, and significantly improve the efficiency of service operations from initial reporting to finalizing repairs.

innogy Solutions