Case Study: innogy Solutions streamlines HVAC service operations with Resco Field Service

innogy Solutions cuts service admin work and speeds repairs with Resco

innogy Solutions, a provider of HVAC management technologies and services, faced challenges with decentralized data stored on local servers and in individual phone books. This made accessing vital customer and service information cumbersome for field technicians. They sought a comprehensive solution from Resco to centralize information, reduce paper forms, and digitize their work processes.

By implementing Resco Field Service, innogy Solutions centralized all machinery evidence, service activities, and customer details into a single cloud-based system. The Resco mobile app provided full offline functionality for technicians and streamlined processes like scheduling visits and ordering parts. The solution significantly reduced administrative workload, cut down on paperwork, and allowed for quicker onboarding of new employees.

innogy Solutions